Return policy

The Return Process at Ypomoni.ro

At Ypomoni.ro, we want to ensure a pleasant and hassle-free experience for all our customers. If you want to return a product , the return process is simple and transparent.

Step 1: Checking the Return Conditions

Before initiating the return process, please check the product and make sure it is in the same condition as when you received it. We do not accept products that show signs of wear or other damage. Also, small methane tanks whose size has been changed (enlarged) are not accepted for return.

Step 2: Initiating the Return

To initiate the return process, please contact us at [ contact@ypomoni.ro ]. Make sure to provide detailed information about the returned product and the reason for the return.

Step 3: Shipping the Package

Once the return process has been confirmed, please ship the product to our address:

Ypomoni SRL
Ferdinand I Boulevard, No. 30, ground floor,
021391 Bucharest, Sector 2
Phone: 0728922922

Make sure the product is properly packaged to prevent damage during shipping.

Step 4: Completing and Including the Return Form

It is essential to complete the available return form here and include it in the return package. This document is required to process the refund of the amount paid. If the order was paid by card on the site, the refund will be made to the account of the card with which the order was paid.

Step 5: Processing the Return

We are committed to processing the refund within the maximum period 10 working days upon receipt of the returned product and confirmation of the return conditions.

At Ypomoni.ro, we are dedicated to our customer satisfaction and will do our best to quickly and efficiently resolve any issue related to our products.

For further questions or assistance, please do not hesitate to contact us. Thank you for your trust and for choosing our products!

God help me,
The Ypomoni.ro team